Terms of service

Terms of Service

Effective Date: 05/06/2025

Welcome to Fresh Basket, a subscription service provided by The Farmers Alliance. By accessing our website or using our services, you agree to the following Terms of Service. Please read them carefully.

1.Ā Overview

Fresh Basket offers weekly deliveries of farm-fresh produce and other food items. Our subscriptions are managed through Seal Subscriptions and fulfilled with products grown by G. Flores Farm. These terms apply to all users of the site, whether browsing, purchasing, or subscribing.

2. Subscriptions and Payments

  • By subscribing, you agree to receive a weekly delivery of produce and to be billed automatically on a recurring basis.

  • Payments are processed through Shopifyā€™s secure checkout system.

  • Subscriptions renew weekly unless paused or canceled by the user.

  • All subscription changes, pauses, skips, or cancellations must be made before Wednesday at 11:59 PM to take effect for the upcoming Saturday delivery.

3.Ā Add-On Purchases

  • Customers can purchase Add-On items with or without a Fresh Basket subscription.

  • Add-Ons must be checked out and paid for by Wednesday at 11:59 PM to be included in that weekā€™s delivery.

  • Add-On deliveries occur only on Saturdays, the same day as subscription deliveries.

4. Delivery & Pickup

  • Deliveries are made every Saturday. Customers who are not home are encouraged to leave a cooler out to help preserve the freshness of their produce.

  • If you wish to switch from delivery to pickup (or vice versa), you must contact us via the Contact Form before the weekly cutoff.

  • It is the customerā€™s responsibility to ensure delivery addresses are accurate and accessible.

5. Gifting & Multiple Subscriptions

  • Customers can create multiple subscriptions under one account with different delivery addresses.

  • Each subscription must be checked out separately and paid for individually.

  • All active subscriptions can be managed through your account dashboard.

6.Ā Refunds & Issues

  • Due to the perishable nature of our products, all sales are final.

  • If an item arrives damaged or missing, please notify us within 24 hours of delivery using our Contact Form and include a photo if possible. We will do our best to resolve the issue.

7.Ā Account Responsibility

  • You are responsible for maintaining the confidentiality of your account information.

  • Any activity under your account will be assumed to have been authorized by you unless reported otherwise.

8. Website Content

  • All content on this siteā€”including text, photos, and graphicsā€”is the property of The Farmers Alliance and may not be reproduced without permission.

9.Ā Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Updates will be posted on this page and will take effect immediately upon posting. Continued use of the site after changes constitutes your acceptance of the new terms.

10.Ā Contact Us

If you have any questions about these terms, please contact us through our Contact Form.

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