Fresh Basket

FAQ - Frequently Asked Questions

What is Fresh Basket?

Fresh Basket is a weekly produce subscription service launched by The Farmers Alliance to bring fresh, seasonal produce directly from our network of local farms to our community. Our mission is to make good food more accessible to more families across our region.

Where does the produce come from?

All produce comes from our network of local farms, trusted local growers committed to sustainable farming and community empowerment.

When does the Fresh Basket subscription run?

Fresh Basket follows the local farmers market calendar. For 2026, the subscription is active until December 1. After that, subscriptions are paused for the off-season. You won’t be charged during this time, and we’ll notify you when the new season opens.

Do I need to cancel after December 1?

Nope! Your subscription will automatically pause. You’ll receive an email update before the new season starts, so you can pick right back up when we reopen.

How does the subscription work?

When you subscribe to Fresh Basket, you’ll receive a curated selection of fresh, seasonal produce every Saturday. You can manage your subscription and update preferences through your My Fresh Basket dashboard.

Where do you currently deliver?

Fresh Basket is just getting started! At this time, we deliver to all Washington DC ZIP codes including Chevy Chase (20015) and Bethesda, Maryland (20815).

We’re committed to growing and expanding our delivery zone soon. If you’re outside these areas but interested in Fresh Basket, stay tuned—or let us know via our Contact Form so we can keep you in the loop as we expand.

When is the order cut-off each week?

The weekly cut-off is Wednesday at 11:59 PM. All subscription changes and delivery updates must be completed by this time to be included in that Saturday’s basket.

How do deliveries work?

Deliveries happen every Saturday. If you won’t be home during the day, we strongly recommend placing a cooler outside your door—especially in warmer months—to help protect your produce from the heat.

Can I choose to pick up instead of delivery?

It is possible! We now offer pickup at the Van Ness Farmers Market on Saturdays 11am-2pm. Select this option at checkout when ordering your Fresh Basket. If you've already selected delivery and you’d like to switch your method, please contact us using our Contact Form. This change must be made manually and cannot be updated automatically through your account.

Where do I pick-up my Fresh Basket?

Once your request to change Delivery to Pick-up is processed and confirmed via email, you will be able to pick-up your Fresh Basket on Saturdays at the Van Ness Farmers Market 11am-2pm at Van Ness Metro Station 4200 Connecticut Ave NW 20008

Do I need an account to subscribe?

Yes. You’ll be prompted to create an account when you subscribe. This gives you access to the My Fresh Basket dashboard, where you can manage your orders, view upcoming boxes, and make changes to your subscription.

Can I pause, skip, or cancel my subscription?

Absolutely. You can manage your subscription directly in your account dashboard. Just be sure to make any changes before Wednesday at 11:59 PM to avoid being charged for the current week’s basket.

What payment methods do you accept?

We accept all major credit/debit cards and other secure payment options available through our checkout system. All payments are processed safely and encrypted.

When will I be charged for my subscription?

You’ll be charged automatically each week after the order cut-off on Wednesday. If you skip a week or pause your subscription before the cut-off, you won’t be charged.

What if I receive something damaged or missing?

If there’s an issue with your basket delivery, please reach out via our Contact Form with a short message and photo (if possible). We’ll make it right.

Are the baskets customizable?

Our core basket is curated based on what’s fresh and in season at our network of local farms. Check out our What's in Season page to see what's in season.

Can I gift a Fresh Basket subscription to someone else?

Yes! You can send Fresh Basket to multiple people by setting up a separate subscription for each delivery address. Here’s how:

  1. Go through checkout as usual.
  2. At checkout, enter the recipients name and delivery address.
  3. Complete Payment.
  4. Repeat the process for each additional person you'd like to gift a subscription to.

All active subscriptions will appear in your account dashboard, so you can manage them in one place—even if they’re going to different addresses.

Tip: You can use the ā€œSubscription Noteā€ field at checkout to label each subscription (like ā€œMom’s Basketā€ or ā€œOffice Deliveryā€) for easier tracking in your dashboard.

What if I have more questions or need help?

We’re here for you. Just reach out through our Contact Form, and someone from our team will get back to you as soon as possible.

Interested in becoming a Fresh Basket Hub?

We’re looking for community partners like churches, schools, and local organizations to serve as Fresh Basket pickup and distribution sites. As a Hub, you’ll help bring fresh, local produce to your neighborhood while supporting small farmers and expanding food access. We provide the deliveries free of charge – your role is simply to spread the word and help distribute. If your organization is interested in hosting or promoting Fresh Basket, please get in touch. We'd love to connect.